Royal Borough of Greenwich

Delivery Manager

Apply by Tuesday 30 May

Role:  Delivery Manager

Hours: 35 hours/ week

Salary: The base salary range for this role is £43815 – £46857. Any offer made above this will be made up by a market supplement allowance, up to a maximum pay of £51,204.45.

This role will be open for 2 weeks, closing on the 30/05/2023


Royal Greenwich is a vibrant borough, with a rich history and diverse community. We’re proud of the work we do to serve our residents.

We have a vision of a happier, healthier and more connected borough. To achieve this, we’re investing heavily in our digital services and we’ve published our first ever digital strategy. It’s what shapes what we’re working on for the next four years and beyond.

It’s an exciting time to join us. We’re searching for people-focused digital, data and technology experts to join our new team. We’re focused on improving services for our residents and making our borough truly digital. There’s plenty of opportunity for you to have your say and help shape our work.

Read our blog to find out more about who we are and what we’re working on.

 The Role

Working as part of an agile team, you’ll produce products and services for our residents and staff. You’ll be accountable for stuff getting done, motivating, and supporting teams, and removing blockers.

You should have real life experience of Agile and use your own judgement to decide on appropriate tools and techniques.

You’ll be adept at delivering complex digital projects, breaking down barriers for our teams and planning – both at a higher level and getting into the detail when needed.

You’ll be a good communicator who is able to share your knowledge and expertise in Agile and user-centred design with teams and stakeholders.

What You’ll Do

  • build strong relationships with stakeholders and partners, communicating the benefits of Agile and user-centred design and using your skills to support delivery and help build digital capability
  • deliver projects and products using the appropriate Agile principles and techniques, learning, and iterating frequently
  • lead the collaborative, dynamic planning process – prioritising the work that needs to be done against the capacity and capability of the team
  • matrix-manage a multidisciplinary team of service designers, user researchers, content designers, interaction designers and other disciplines as needed
  • ensure all products are built to meet user needs
  • work in the open, and actively participate in the delivery and product community, sharing and reapplying skills and knowledge and bringing in best practice

 Who You Are

We want to hear from people with skills in:

  • delivering digital products and services using a range of Agile project management methods
  • matrix-managing multidisciplinary teams and building inclusive cultures
  • using a range of approaches to support teams to succeed, and identifying and resolving problems
  • openly communicating team progress and outcomes and sharing any learning
  • developing strong relationships with external partners and stakeholders to ensure successful delivery
  • tackling complex issues and identifying opportunities for improvement

 You Should Be

We are looking for people who share our values and principles:

  • naturally curious – you keep on top of your own learning and development and are up to date with the latest techniques and trends in your field
  • an advocate for user-centered practices, embedded within agile delivery
  • able to explain complex technical concepts in plain language
  • committed to improving residents’ lives and opportunities
  • demonstrating respect and fairness
  • taking ownership
  • doing things better
  • working together across the council

These values are incredibly important to us, as is building an environment that promotes knowledge, empathy, equality, and skill sharing.

 Please keep reading:

At Royal Borough of Greenwich we want our staff to thrive professionally.  We are a business that that recognises and supports transferable skills and ambition.

So if you think you have what it takes, but don’t necessarily meet every single point on the job description please still get in touch. We’d love to have a chat and see if you’d be a good fit.

We are passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender and gender presentation, marital status, sexual orientation, culture, and religion.

As a Disability Confident employer, we will ensure that disabled applicants that meet the minimum criteria for this position will be offered an interview.

 If you’d like an informal chat about the role, you can email Sarah Carter ( ) or book a chat via Calendly

What we offer

  • 28 days’ annual leave, rising to 31 days after five years continuous local government service
  • Flexible and partly remote working arrangements
  • Mental health support, including an external counselling service
  • Pension scheme
  • Long service awards
  • Learning and development opportunities, including apprenticeships
  • Staff networks for mental health, LGBTQ+ support, racial equality and more
  • Vouchers for free eye tests
  • Annual season ticket loans
  • Childcare voucher scheme
  • Reduced-rate gym membership
  • Cycle to work scheme
  • Greenwich One Card which entitles you to discounts at local businesses

Apply for this role.

To apply for this role, you must:

  • Upload a CV
  • Write and upload a cover letter

Things to consider when making your application.

We want to give you the best opportunity to show off your career and skills in the best way possible. Please consider the following:

  • Your cover letter is a great way to help bring your CV to life. Think of it like a trail of breadcrumbs to lead us to want to interview you. It is unlikely that we’ll shortlist you for an interview without a cover letter. This is your first opportunity to show us why you’re right for this role, and your letter can show us how you fit the personal specification.
  • Your CV should be up to date, in a readable and accessible format and pertinent to the role.
  • Use your cover letter to talk about work that you are proud of, your values and your expectations.
  • If you are called for interview (see below), look at the presentation and interview questions within the context of what you’ve already shared about yourself and think about how you can build on that foundation.

To apply, select the “Apply for this job” button.

Hiring process

Step 1 – Upload your CV and cover letter.

Step 2 – If we invite you to an interview, we will:

  • Send details of the 5–10-minute presentation we’d like to you do.
  • Send your interview questions in advance
  • Check with you if you need any further accommodations for the interview.

 Step 3 – Attend the panel interview. This will usually be a 1-hour video call with up to 3 people like the hiring manager and other team members you would work with.

We’ll ask you to do your presentation at the start of the interview. We are keen to ensure that the video interview process doesn’t interfere with your ability to present your work to its best effect. Your presentation can be talking direct to camera, slides, a PDF, or similar, and could include visual examples of your work. The panel will then ask you follow up questions.

The panel will then ask up to 4 questions which will also have been sent to you in advance.

This will give you the chance to think about your answers in depth and be able to talk with confidence. The questions will give you an opportunity to show how you meet the essential criteria of the job description.

At the end you’ll have the opportunity to ask the panel questions in return.

For an informal discussion about this opportunity, please contact Sarah Carter; by booking a chat above.  

If you require any assistance in viewing or accessing this opportunity, please contact or call 020-8921-8977

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

High Volume Applications: Royal Borough of Greenwich reserves the right to close any vacancy earlier than the advertised closing date should there be a high volume of applications received.

Advert Close: All vacancies close at midnight unless otherwise stated.

Interview Arrangements: During this time, our priority for all of our recruitment activity is to make sure our applicants, hiring departments and new starters are informed, safe and supported. Careful and thorough consideration will be given to interview arrangements and for any essential in-person recruitment, we will ensure this is held in a suitable, secure setting with additional arrangements to ensure any current safety requirements are fully adhered to.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this ‘Salary Calculator to help you calculate a pro rata salary.

Interim Working Arrangements: As we review our ways of working, there may be interim working arrangements in place for some of our roles and some roles may still require full or partial essential office attendance. As restrictions ease, alternative working arrangements may be required – please be mindful of this and note the workplace location stated on this advert.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.