Greater London Authority

Training and Culture Change Manager (Digital Transformation)

Apply by Thursday 9 June

Training and Culture Change Manager (Digital Transformation)
Central London SE1
£45,808 per annum
Fixed term or secondment opportunity (3 years)

The pandemic has changed how the GLA works – with staff now working from City Hall, our second site in Union Street and from home.

The Digital Transformation Unit at the GLA is leading the work to ensure it’s easy for staff to work from anywhere, by ensuring we have well designed internal digital services, and that GLA staff have the skills to work confidently and effectively from any location.

As the Digital Training and Culture Change Manager, you will work to embed digital culture across the GLA through the promotion of digital best practice and helping GLA staff to develop their digital skills. You’ll have deep experience of working with teams to help them understand the technology and tools available to them to help them meet their business needs, and of developing training programmes and materials to help scale this within a large organisation.

You’ll work with our Learning and Development team to make sure the GLA can make the best possible use of new technology by developing or buying new training courses and opportunities to help us make a step change in our digital maturity, and work with internal communications colleagues to develop communications (both written and events e.g. show and tells) which help staff and members learn how to get the best from the technology available to them.

Your team and work programme
This role will sit within the Programme team in our newly formed Digital Transformation Unit, and report into the Programme Manager. You will be joining the GLA as we invest in a number of roles focused on our digital transformation and user-centred design, including:
• Senior Content Designers
• Senior User Researcher
• Associate User Researcher
• Business Analyst
• Service and Interaction Designer

Organisational design and transformation will be at the heart of Digital Transformation Unit’s work – helping to put in place the building blocks of a modern digital organisation: a common core infrastructure of shared digital systems, technology and processes on which it’s easy to build brilliant, user-centric services and products for citizens, partners and GLA staff. The organisational re-design work will include transformation of:
• Establishment control.
• Correspondence and contact management.
• Mayor’s Questions.
• Freedom of Information requests.
• Functions associated with the work of our Monitoring Officer e.g. registers of interest and gifts and hospitality.
• New requirements from our hybrid working environment.

The Digital Transformation Unit
The GLA’s newly formed Digital Transformation Unit is responsible for the delivery of all internal and external digital products and services at the GLA. The unit is responsible for the design, delivery and management dozens of digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners.

The GLA’s largest and most visible digital products –, the London Datastore and Talk London – are used by millions of Londoners every year and provide the GLA with platforms for communications, convening, public engagement, data and information-sharing, and transparency. These services support delivery, scrutiny, and democratic engagement at scale and at a low cost per user compared to non-digital channels and services.

Information sessions
If you would like to hear more about this role, and/or other live vacancies in the Digital Transformation Unit, we are holding two information sessions (online) with members of the team. You can register your details via the Eventbrite links below. You will then be sent an invite a few days before your chosen session with a link to the video call.

Friday 27 May at 13:00 –
Monday 30 May at 18:00 –

This role will be based at London Fire Brigade’s Head Office (Union Street SE1 0LL). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

If you have a question about the role, please contact If you have a question about the application process, please email quoting reference GLA5067.

To apply, please visit our website.

Closing date: Thursday 23 June 2022 at 23:59 GMT.

Interview dates: to be confirmed.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce.