Mayor of London

Service Manager

Apply by Sunday 28 August

Service Manager
Central London SE1
£56,655 – £61,324 per annum
Fixed Term Contract or Secondment Opportunity until September 2024

Are you looking for a new challenge and an opportunity to put your digital knowledge to use to improve the way products are used and managed? If you are a highly-motivated individual with a genuine interest in digital products and instilling best practice, then London’s City Hall has the perfect job for you.

Open Project System (OPS) is the GLA’s grant and project management system, used across the GLA group. The Skills Gateway allows users to manage and report on learner information and interfaces with the OPS system. We are seeking an enthusiastic team player to join the team to support both products business as usual delivery and ensure new programmes are successfully supported.

Based within the OPS Delivery Team, you’ll work closely with leads from across the GLA. The ideal candidate will have excellent knowledge and experience of agile project delivery and will be comfortable working in a fast paced, high performance team.

You will work with teams across the GLA to implement new funding programmes within OPS, balancing the needs of the end user as well as working to limitations and requirements set by external bodies. Liaising with a variety of stakeholders will be central to the role, so you will be a confident communicator and adept at influencing decisions. You will also lead on defect management so excellent problem solving and organisational skills are a must.

The Digital Transformation Unit
The GLA’s newly formed Digital Transformation Unit is responsible for the delivery of all internal and external digital products and services at the GLA.

The unit is responsible for the design, delivery and management dozens of digital, data and technology services that support the delivery of the functions of the Mayor and the Assembly; and, in doing so, directly serve Londoners.

The GLA’s largest and most visible digital products –, the London Datastore and Talk London – are used by millions of Londoners every year and provide the GLA with platforms for communications, convening, public engagement, data and information-sharing, and transparency. These services support delivery, scrutiny and democratic engagement at scale and at a low cost per user compared to non-digital channels and services.

This role will be based at London Fire Brigade’s Head Office (Union Street SE1 0LL). GLA staff are hybrid working up to 3 days a week in our offices and remotely depending on their role. As part of this, you will need to split your time between home working and coming into the office.

We are committed to being an inclusive employer and we are happy to consider flexible working arrangements. We would welcome applications from candidates who are seeking part time work as this role is open to job share.

In addition to a good salary package, we offer an attractive range of benefits including 30 days’ annual leave, interest free season ticket loan, interest free bicycle loan and a career average pension scheme.

If you have a question about the role, please contact or a question about the application process, please email quoting reference SM1.

To apply, please click on the apply button to visit our website.

Application closing date: Sunday 28 August 2022 at 23:59 GMT.
Interview date: w/c 19 September 2022.

London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability. We particularly encourage applications from Black, Asian and Minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. For more information on the GLA’s approach to Diversity and Inclusion, please see Diversity and our values | London City Hall