What your role will involve:
You’ll be part of our brand-new in-house product function as part of the Digital and Customer service team. You’ll report to the Lead/ Senior Product Manager.
As a Product Manager, you’ll lead multidisciplinary teams to deliver early value and take new resident and staff services from discovery to live, as well as iterating existing ones.
You’ll be working in close partnership with our existing teams in the council, who want to improve their services. You’ll be a great active listener, understanding their problems and balancing between user need, business need and technical constraints, to build products and services the whole council can be proud of.
You’ll be the voice of the user – whether it’s residents or staff – inside your team and with the stakeholders you work with, using data and research to guide your decisions and making sure everything you build meets user needs. You’ll lead all stages of the product lifecycle, from first vision and strategy to road mapping and then into delivery. We are looking for people who are curious about technology, but who don’t see building something ‘shiny and new’ as an end in itself. Rather, you will care deeply about the problems that face our residents and staff, and leverage technology and product design to improve outcomes for them.
You’ll join one of our skilled, multidisciplinary product teams. The teams are empowered, with the autonomy to take decisions at as close a level to our users as possible. We’re looking for people who care not only about iterating and improving our services; you should also be passionate about experimentation and continuous improvement to your team’s working practices, and those of the wider directorate.