Lead Service Designer

You’ll be part of our brand-new in-house product function as part of the Digital and Customer service team. You’ll report to the Head of Product.

As a Lead Service Designer, you’ll take a lead role in the service design community across Royal Borough of Greenwich, setting standards and leading service design of new, complex products and services. You’ll directly lead on our most complex, risky, and interdependent priority areas, working as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational goals and the practicalities of product delivery.

You will lead by example by being the senior practitioner of the team, working through the entire design and delivery process, from framing problems, understanding, and visualising service landscape, improving, and reimagining end-to-end service, crafting service details, prototyping service to orchestrating work to support implementation.