GCHQ

IT Service Delivery Roles

Apply by Monday 3 October

IT Event Management Analysts*, Definition Engineers, and Service Management Professionals

Cheltenham and London

£30,831 per annum, with an additional £5,500 for London based roles.

*Event Management Analyst roles attract an additional 33% salary uplift on the base salary for this shift-based working role.

Our world-leading Intelligence, Security and Cyber agency. Your world-class IT support.

We’re GCHQ, a world-leading intelligence, cyber and security agency. Our mission? To unlock the complex world of communications and keep the UK safe. Working closely with our partners in the intelligence community, we protect the nation’s people, interests and businesses from threats including serious and organised crime, terrorism, and cyber-attacks.

The nature of our work means we’re reliant on our technology and systems working smoothly every day. For that reason, our skilled IT teams are at the heart of our organisation. They keep us online, connected – and capable of identifying threats. When you join, you’ll bring your enthusiasm for IT to the role as you support colleagues, suppliers and our partners at other intelligence agencies with their requirements. So you’ll have sound interpersonal skills, and be able to find and communicate effective solutions in stretching circumstances.

You’ll need previous experience within an IT environment, but you won’t be expected to know everything. After all, our work is unique. We’ll provide dedicated training tailored to your needs, and give you access to range of internal courses and workshops. You’ll even get the opportunity to gain professional qualifications. Plus, you’ll be working alongside a team of friendly experts, so your learning will never stop.

Importantly, you’ll need to have a genuine interest in working in IT. You’ll enjoy working with others and be customer-focused in your approach. And you’ll know how to prioritise tasks effectively.

Whatever your role, we offer opportunities to work flexibly, which includes reduced hours or job sharing (depending on operational needs), so you’ll benefit from a great work-life balance too.

To find our more and apply, please visit our website.

At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds.

Find out more about our culture, working environment and diversity on our website:
https://www.gchq-careers.co.uk/life-at-gchq/diversity-inclusion.html

 To be eligible to apply, you must be a British Citizen. One of your parents must be a British Citizen or must have the nationality or citizenship from our approved list of countries (further information on our eligibility criteria can be found here (https://www.gchq-careers.co.uk/how-to-apply.html). If you hold dual nationality, of which one component is British, you will nonetheless be considered. Candidates must normally have been resident in the UK for seven out of the last ten years. This is particularly important if you were born outside the UK. You can apply at the age of 17 years, if successful you will not be offered a start date prior to your 18th birthday.